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Monday 09th Dec, 2019

Scottish first as Roundhouse Referrals publishes TPLO+ client clinical outcome and customer satisfaction questionnaire results

Roundhouse Referrals is pleased to announce that they are Scotland’s first Referral Practice to openly  publish clinical outcome and client satisfaction  results for Tibial Plateau Levelling Osteotomy  (TPLO) surgery.

The practice, based in the Roundhouse Veterinary  Hospital, launched in 2017 and has since implemented a number of innovative measures  designed to widen access to Advanced Surgery.

The clinical outcome data was collected using a  previously published questionnaire which enabled clients to give feedback on their pet’s recovery and status following their TPLO+ surgery.

The results show that over 97% of dog owners rated their pets’ outcome as either excellent (85.29%) or good (11.76%) based on the first 70 TPLO+ surgeries performed. A figure which compares favourably with studies that have been previously published. 

Additionally, 94.1% of pet owners agreed that if faced with having to make a similar decision again, they would choose to have the TPLO+ surgery done at Roundhouse Referrals, compared to 84.6% of owners in the previous study.

The results from the Customer Satisfaction Questionnaire showed that 100% of Roundhouse Referrals’ clients felt supported throughout the referral process, 96.97% of clients felt that the TPLO+ surgery was adequately explained and 100% would recommend Roundhouse Referrals to a friend or colleague.

Ross Allan, RCVS Advanced Practitioner in Small Animal Surgery and Surgical Lead at Roundhouse Referrals, said: “Pet owners whose dogs’ had been through TPLO+ surgery and rehabilitation completed this questionnaire, enabling us to start measuring the outcome of the surgery, our aim being to ensure the surgery is optimal for the pet, and that owners feel supported throughout the entire surgical journey.

“We are delighted with these results, and will continue to monitor our outcomes and commit to publish our TPLO+ clinical outcome and customer satisfaction questionnaire results in the months and years ahead.”

The results will be a series of reports on TPLO+ clinical outcomes and customer satisfaction.

If you would like to make an enquiry or refer a patient, contact Roundhouse Referrals on 0141 649 1316 or visit www.rhr.vet

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